FAQ
Welcome to our FAQ. If you have any further questions, contact support@blinx.se – we're here to help!
Quality?
Is your jewelry real?
Our jewelry is handcrafted to last, made with real gold and silver, and each stone is carefully set by hand. Every piece undergoes thorough inspection before being sent to our customers.
Can I shower with gold plated jewelry?
Gold plated jewelry can definitely handle water exposure and sweat, but it's best to avoid regular contact with water. With proper care, your jewelry will maintain its shine and last for a long time, even with occasional water exposure.
Is your jewelry nickel-free?
Yes, our jewelry is crafted without any toxic materials, safe and suitable for all skin types.
Is there a guarantee?
Yes, you get a 5-year guarantee on all products! However, we are not responsible for damage caused by improper handling or misuse.
Shipping & Payment?
Can I pay with Klarna?
Yes, you can pay via Klarna, Credit Card, PayPal, Apple Pay & Google Pay!
Is it free shipping?
Yes, FREE Shipping on all orders!
Which countries do you ship to?
We ship worldwide.
What are your shipping times?
Average delivery time is 3-5 business days.
For custom ordered jewelry, manufacturing can take up to 2-3 weeks.
How can I track my order?
Once your order is picked up by our carrier, you'll receive an email with the tracking link.
Returns
Can I return an item if I don't like it?
You can return an item within 30 days of delivery. Simply request a return from our dedicated support team by using our Contact Form.
*Please note that custom-made items are non-returnable, as they are made specifically for you. Learn more about our Refund Policy.
I got the wrong items delivered
If this is the case, we're here to resolve it quickly and to your full satisfaction. Contact our support team, and we’ll assist you as soon as possible!